Open Tech SourceIT support for your organisation,
from the first report to the closed case
Every job has a case number and every machine has a history. Customers see case status, MA contracts and inspection reports in the portal.
Report a problem
Customers with an account open a case and attach files right away. No account yet? Use the form or send an email.
Track a case
Enter the case number and the email you used. We send the latest status to the case owner's email.
Check statusMachines and parts
See the machines under contract, warranty dates and parts for your machines, or scan the QR label on a machine.
All your service information
in one place
Sign in once for both the case system and the machine and parts system.
- ✓All cases for your organisationStatus, engineer appointments, notes and attachments. Reply by email.
- ✓Machines and MA contractsSerial number, model, location, warranty end and contract end.
- ✓Inspection (PM) reportsView and print each round's report, with the history of replaced parts.
- ✓SecurityAccounts by invitation only. You see only your own organisation's data.
| Case | Subject | Status |
|---|---|---|
| OTS-0014 | Power S922 fan warning | Engineer booked |
| OTS-0012 | Replace storage disk | Waiting for part |
| OTS-0009 | Q4 preventive maintenance | Closed |
| OTS-0007 | HMC firmware update | Closed |
Every job follows the same steps
You see progress in the portal and get an email when the status changes.
Report
Through the portal, the form or support@
Case number by emailDiagnose
An engineer checks logs and the machine's history
Replies in the caseSchedule
An on-site visit or a remote fix
Engineer name and timeFix
Repair, replace parts, record part serial numbers
Linked to the machine historyClose
Summary of the fix and a report for you
Available any time later
Complete IT services
Engineers who look after critical systems, from installation to yearly maintenance.
Maintenance (MA)
Yearly support contracts and scheduled PM, with reports in the portal.
IBM Power Systems
Installation, migration, upgrades and support for AIX and IBM i.
Security
Firewalls, network segmentation and security reviews.
Cloud
Design and migration to cloud or hybrid setups.
Virtualization
Server consolidation for lower cost and higher availability.
Backup & DR
Backups, restore tests and disaster recovery plans.
Scan the label on the machine to see its details
Machines under an MA contract carry a QR label. Scan it to see the model, serial number, contract end and the machine's job history.
Check a case status
For privacy, we send the status only to the case owner's email. It is not shown on this page.
Do we have the part you need?
Search by part number, FRU or name. Results show general stock; ask for a quote for price and quantity.
Talk to our engineers
Ask for a quote, request a portal account, or report a problem without an account.